Key Account Specialist

Responsibilities

COME FOR THE OPPORTUNITY, STAY FOR THE CHALLENGE

Milwaukee Tool is the global leader at the forefront of Professional Power Tools & Equipment Industry. We are dedicated and deeply focused on Professional tool users in all industries and businesses. Milwaukee is changing and disrupting the way Pros work by converting them to our break-through Cordless Technology. We pride ourselves on providing high performance products and superior jobsite solutions to enhance productivity, work quality, safety and a more sustainable workplace. Our relentless commitment to quality and a company-wide commitment to Pro users are behind the exceptional Milwaukee to growth across Asia.

WE CREATE EMPOWERED LEADERS

At Milwaukee Tool, our most valued resource is our people. We work with a dedication to be the best. We take pride in being part of the powerful Milwaukee brand. We know the key to achieve outstanding growth and success is to value the skills each team member brings to the organization. We go a step further, we invest in our team members to develop their skills and broaden their business capabilities. Our people have individualised growth and development plans. We are passionate about being Milwaukee, with a culture built by our team, which at the basis, is our people. We hire great people and make them leaders. We are excited to have you as part of our growth journey.

Milwaukee Tool Asia Headquarters is located in Hong Kong and a subsidiary of Techtronic Industries Co. Ltd. (TTI) www.milwaukeetool.asia.

To learn more about our rich history, please go to our website.

You’ll Be DISRUPTIVE Through These Duties and Responsibilities

General

• Develop a positive personal business relationship with all customer.
• Regularly demonstrate and promote Milwaukee products.
• Identify and secure new business.
• Present new products and obtain core range acceptance with your customers.
• Maintain an up-to-date database of all customers in your account.
• Organize and attend trade days and exhibitions.
• Effectively present and sell the Milwaukee advantage to users.
• Develop a positive personal business relationship with all customers.
• Identify major users of Power Tools and Accessories and make contact, in order to promote our products.
• Drive in-field conversions, trialing of new product and increasing brand awareness.
• Organize and attend trade days and exhibitions.
• Complete and take part in product training as required.
• Identify major users of power tools and accessories and make contact in order to promote our products.
• Performing ad-hoc duties as requested by management.
• Plan steadily and arrange work efficiently.
• Schedule working appointments and respond promptly.
• Meeting sales targets as set by the management.

Customer Satisfaction

• Maintain client relations to build excellent reputation for service and produce repeat business.
• Handling customer questions, inquiries and complaints.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Demonstrates the functions and utility of products or services to customers based on their needs.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Educate customers on how products or services can benefit them financially and professionally.
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.

Market Research

• Analyze market needs, develop account strategies and convey to the management.

 Sales Correspondences

• Preparing and sending quotes and proposals.
• Ensure all incoming letter must be replied in a short time. The letter should be tactful, simple in language, helpful and every customer must feel that this enquiry is being considered.
• Ensure all quotations for the supply of products should be sent on time. If the promises cannot be kept with regard to delivery date or other matters, the customers should be informed immediately and whenever practicable reasons for the delay should be given.

Report

• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Maintain records of all sales leads and/or customer accounts.
• Collect and analyze information and prepare data and sales reports.
• Provides periodic territory sales forecasts.

Others

• Participating in sales team meetings.
• Work closely with other department to help build the brand.
• Other ad-hoc job assigned from time to time.